FAQ

❓ FREQUENTLY ASKED QUESTIONS (FAQ)

📦 How long does shipping take?

All orders are made-to-order.

  • Processing time: 2–5 business days
  • Shipping time: 14–18 business days (standard)
  • Express shipping: 5–10 business days

You will receive a tracking number once your order has been shipped.

🚚 Do you ship worldwide?

Yes, we offer worldwide shipping.

Shipping rates are calculated at checkout based on your location.
We also offer free shipping on orders over $79.

🔄 Can I change or cancel my order?

Yes, you can request changes or cancellations within 24 hours of placing your order.

  • After 24 hours, orders are sent to production and cannot be canceled
  • Cancellations within 24 hours may be subject to a 15–20% processing fee

🎨 Can I customize my order?

Yes! Our products are made-to-order and customizable.

Please make sure all details (size, design, text, etc.) are correct before placing your order.

📏 How do I choose the right size?

We provide a detailed size chart on each product page.

If you're unsure, we recommend sizing up for a more comfortable fit.

🔁 Do you accept returns or refunds?

Because all items are made-to-order, we do not accept returns for change of mind.

However, if your item:

  • Arrives damaged
  • Is defective
  • Is incorrect

We will offer a free replacement or refund.

📸 What if my item has an issue?

Please contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos of the issue

We’ll review and make it right.

🎨 Will the product look exactly like the mockup?

We do our best to display accurate colors and designs.

However, slight differences may occur due to:

  • Screen settings
  • Lighting conditions
  • Production process

📦 What if my package is lost or delayed?

Once shipped, delays may occur due to carriers or customs.

If your package is significantly delayed, contact us and we’ll assist you.

💳 Is my payment secure?

Yes, all payments are secure and encrypted.

We accept major payment methods.

📩 How can I contact you?

You can reach us at: support@jummor.com
We respond within 12–24 business hours.