📦 How long does shipping take?
All orders are made to order.
- Production: 2–5 business days
- Delivery after your order ships: 14–18 business days
You will receive a tracking number by email once your order ships.
🚚 Do you ship worldwide?
We ship to the United States and to the international destinations listed at checkout. Shipping is free on orders over $79. Below that, it is $5.99 in the US and $14.99 internationally.
🔄 Can I change or cancel my order?
Yes, within 24 hours of placing your order.
- After 24 hours, orders are in production and cannot be canceled.
- Cancellations within 24 hours may be subject to a 15–20% processing fee.
🎨 Can I customize my order?
Our products are made to order. Choose your size and any options shown on the product page, and please make sure all details are correct before placing your order.
📏 How do I choose the right size?
We provide a size chart on each product page. If you are between sizes, we recommend sizing up.
🔁 Do you accept returns or refunds?
Because all items are made to order, we do not accept returns for change of mind. If your item arrives damaged, is defective, has a printing error or is not what you ordered, we will send a free replacement or a refund. See our Refund Policy.
📸 What if my item has an issue?
Contact us within 30 days of delivery with your order number and clear photos of the issue. We will review it and make it right.
🎨 Will the product look exactly like the mockup?
We do our best to display accurate colors and designs. Slight differences may occur due to screen settings, lighting and the production process.
📦 What if my package is lost or delayed?
Delays can happen with carriers or customs. If your package is significantly delayed, contact us and we will help.
💳 Is my payment secure?
Yes. All payments are secure and encrypted. We accept major payment methods.
📩 How can I contact you?
Email support@jummor.com. We aim to reply within 12–24 business hours.
