Refund policy
Every Jummor item is made to order just for you, so we cannot accept returns or exchanges for change of mind. If something is wrong with your order, we will make it right.
30-day quality guarantee
Contact us within 30 days of delivery if your item:
- arrives damaged or defective,
- has a printing error, or
- is not what you ordered (wrong item, design, size or color sent by us).
We will send a free replacement. If a replacement is not possible, we will refund the item in full. In most cases you do not need to send the item back. If we do need it back, we will send you instructions first.
How to report a problem
Email support@jummor.com with your order number and clear photos of the issue. We may not be able to process a request without photos.
Not covered
- Change of mind.
- A size chosen at checkout that does not fit. Please check the size chart on the product page before ordering.
- Small color differences caused by screen settings or lighting.
Order changes and cancellations
You can change or cancel your order within 24 hours of placing it by emailing support@jummor.com. Cancellations may be subject to a 15–20% processing fee. After 24 hours, your order is in production and can no longer be changed or canceled.
Refunds
Approved refunds are issued to your original payment method. Your bank or card issuer may take a few business days to post the refund.
Customers in the EU and UK
If you live in the European Union or the United Kingdom, you may have a legal right to cancel your purchase within 14 days of delivery, except for items made to your personal specifications. To use this right, email us within that period and we will send return instructions. Unless the item is faulty, you pay the cost of returning it. We will refund you within 14 days of receiving the item back.
Nothing in this policy limits your rights under the consumer laws of your country.
